Salesforce. Sales, Service & Marketing Cloud.

Sales, Service and Marketing Cloud: implemented, integrated and tailored to how you actually sell.

Typical starting points

Sales works around the CRM; data is incomplete or outdated.

Salesforce is not interlocked with ERP and telephony; double entry is the norm.

Licences are in place, but potential like Einstein or Flows stays unused.

Salesforce only creates value when it reflects how you actually sell, not the other way round. We implement Sales, Service and Marketing Cloud along your processes, integrate Salesforce cleanly into your landscape (ERP, BI, telephony) and run adoption programmes so your teams love the system instead of working around it. With Einstein and Agentforce we bring AI straight into your customer processes.

Your outcome

A CRM your sales team actually uses: with clean data and AI-assisted processes.

Technologies & tools
Sales & Service CloudMarketing CloudAgentforce & EinsteinMuleSoft
What we deliver
  • Implementation of Sales, Service & Marketing Cloud
  • Einstein & Agentforce: productive AI in your CRM
  • Integration with ERP/SAP, BI & telephony, migration included
  • Adoption, training & managed services
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What we take on

Sales & Service Cloud

Implementation along your sales and service processes: pipeline, quotes, cases and the service console.

Marketing Cloud & campaigns

Journeys, segmentation and automation, cleanly interlocked with sales and service data.

Einstein & Agentforce

AI right inside the CRM: prioritisation, reply suggestions and agents for service and sales tasks.

Integration & data migration

Connection to ERP/SAP, BI and telephony via MuleSoft or APIs, including clean data migration.

Custom development

Apex, Lightning Web Components and Flows for requirements beyond the standard.

Adoption & managed services

Training, release support and continuous development of your org.

Typical project scenarios

Sales Cloud rollout for a mid-sized company

Sales works with Excel and Outlook. We introduce the Sales Cloud along the core process, migrate existing data and train the team.

Org remediation after sprawl

Years of customisation have made the org slow and error-prone. We audit, clean up automations and fields and restore data quality without interrupting operations.

SAP integration for continuous processes

Orders from Salesforce are transferred to SAP manually. We build the integration for accounts, orders and status, in real time and monitored.

Our approach

Discovery

We understand your business, data and goals and define measurable success criteria.

Architecture

We design the solution: system landscape, data model, integration and roadmap.

Implementation

Iterative delivery in short cycles, with continuous quality assurance.

Go-live & operations

Safe rollout, team enablement and reliable support after launch.

How we work together

01

Discovery & workshop

The compact entry point: we analyse your starting point and goals and deliver a roadmap, architecture sketch and effort indication.

02

Project & implementation

Delivery with a clear scope: iterative, with regular reviews, quality assurance and go-live support.

03

Managed services & support

After go-live: support, maintenance and continuous development as a plannable agreement.

Frequently asked questions

Let's talk about your initiative.